1. Introduction

Wag & Whinny Co. ("we", "us", or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our pet care services or visit our website.

2. Information We Collect

Personal Information

When you book our services, we collect:

Your name, email address, phone number, and address
Pet information (names, breeds, ages, medical conditions, dietary requirements)
Emergency contact information
Payment information (processed securely through third-party providers)
Service preferences and booking history

3. How We Use Your Information

We use your information to:

Provide and manage pet care services
Communicate with you about bookings and services
Process payments
Respond to emergencies
Improve our services
Send service updates and promotional information (with your consent)

4. Information Sharing

We do not sell or rent your personal information. We may share your information only:

With veterinarians in case of emergency
With payment processors to complete transactions
When required by law or to protect safety

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure.

6. Your Rights

Under UK GDPR, you have the right to:

Access your personal data
Rectify inaccurate data
Request erasure of your data
Object to processing of your data
Request data portability
Withdraw consent at any time

7. Cookies

Our website uses essential cookies to function properly. We do not use tracking or advertising cookies. For more information, please see our Cookie Policy.

8. Children's Privacy

Our services are not directed to children under 18. We do not knowingly collect personal information from children.

9. Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us through our contact page.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.